Refund policy
Return & Refund Policy
At Not For All, we strive to ensure every order meets our quality standards. If there is an issue with your purchase, we're here to help.
Returns
We accept return requests within 14 calendar days from the date your order is delivered.
To be eligible for a return, the item must:
- Be unworn, unused, and unwashed.
- Have all original tags attached.
- Be returned in its original packaging.
- Be accompanied by proof of purchase or your order number.
Returns that do not meet these requirements may be declined.
Exchanges
We gladly accept exchanges for:
- Incorrect size (subject to stock availability)
- Wrong item received
- Defective or damaged products
Customers requesting a size exchange are responsible for the shipping costs of returning and receiving the replacement item, unless the error was caused by Not For All.
If your requested size is unavailable, we may offer store credit equal to the value of the returned item.
Return Process
To request a return or exchange, email us at notforallofficials@gmail.com with the following information:
- Order number
- Reason for the request
- Clear photos of the item (if damaged, defective, or incorrect)
Our team will review your request within 2–3 business days. If approved, we'll provide the return instructions and shipping address.
Please do not send any item back without prior approval, as unauthorized returns may not be accepted.
Refunds
Refunds are only provided under the following circumstances:
- You received a defective product.
- You received the wrong item.
- Your order cannot be fulfilled due to stock unavailability.
Once we receive and inspect the returned item, we'll notify you of the outcome.
If approved, your refund will be processed to your original payment method within 7–10 business days, depending on your payment provider.
Shipping fees are non-refundable unless the return is due to our mistake.
Return Conditions
Returned items must:
- Be free from stains, odors, perfume, or signs of wear.
- Include all original tags and packaging.
- Be in resalable condition.
Items that fail our quality inspection may be rejected and returned to the customer.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Sale or clearance items
- Gift cards
- Items damaged through misuse or improper care
- Items returned after the 14-day return period
- Items without original tags or packaging
Damaged or Incorrect Orders
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of receiving your package by emailing notforallofficials@gmail.com.
Include your order number along with photos of the item and packaging so we can resolve the issue as quickly as possible.
Contact Us
For any questions regarding returns, exchanges, or refunds, please contact us:
Email: notforallofficials@gmail.com
We're committed to providing a smooth and fair shopping experience for every customer.
Policy Updates
Not For All reserves the right to modify or update this Return & Refund Policy at any time. Any changes will take effect immediately upon being posted on our website.